Refund Policy

The Rugby League Speed Program (RLSP) is a digital product with lifetime access. Once purchased, you receive immediate access to all program content. For this reason, no refunds will be issued, except under the strict conditions outlined below.

0.2s Speed Guarantee – Our Money Back Promise

We guarantee that if you complete the program properly, you will get faster. If you complete the full 8-week RLSP and do not improve your 20m sprint time by at least 0.2 seconds, you may be eligible for a refund — only if you provide complete and verifiable proof.

To be eligible, you must:

• Complete all 8 weeks of the program as prescribed — no skipped sessions or modified drills.
• Submit timestamped video proof of your 20m sprint testing:Week 1 baseline testWeek 8 re-testFootage must be clearly filmed from a side angle showing the full distance and demonstrating genuine effort.
• Submit video proof of every drill in the program being completed by you:Must show correct execution of each drill as outlined in the app.Videos must be timestamped and align with completion dates shown in your app history.
• Demonstrate that genuine effort and intent to improve were applied — we do not refund based on sandbagged effort, poorly executed drills, or staged testing.
  
  

We reserve the right to request additional footage, verify timestamps, or deny any refund where:

• Footage is unclear, incomplete, or inconsistent with the program structure;
• There is any suspicion of false claims or manipulation;
• You failed to follow the program as intended.
  
  

Other Refund Conditions

Refunds will also be granted only if:

• You were charged twice for the same product due to a technical issue (genuine duplicate payments only).
• You were unable to access the program within 48 hours of purchase due to a technical fault on our end (and we were unable to resolve it within a reasonable timeframe).
• Your payment was unauthorised or fraudulent (e.g. card fraud — subject to verification).

What Doesn’t Qualify

Refunds will not be issued if:

• You change your mind after purchasing.
• You made an accidental purchase.
• You did not follow or complete the program as structured.
• You fail to provide timestamped proof of sprint tests and drill completion.
• You experience technical issues due to your own device, internet connection, or third-party software.
• You submit a request without sufficient or credible evidence.
  
  

Submission Process

To request a refund under the 0.2s Guarantee, email coachbrandanjones@gmail.com with:

• Week 1 and Week 8 20m sprint testing videos (side angle, full distance, with timestamps)
• Video proof of every drill completed (with matching timestamps)
• Screenshots from your program app verifying completion dates
• A short explanation of your experience and reason for refund request
  

Refund requests will be reviewed within 7 business days. All decisions are final and made at the sole discretion of the Seller.

Refunds, if granted, will be processed within 10 business days and returned to your original payment method only.

We reserve the right to update this policy at any time. By purchasing the Rugby League Speed Program, you acknowledge and agree to all terms above.a